The Relationship Between Emotional Intelligence and Quality of Workplace Relationships in Employees of PT Jamkrida Sumsel (Perseroda)
DOI:
https://doi.org/10.56988/chiprof.v5i1.155Keywords:
Emotional Intelligence, Employees, Industrial Psychology, Workplace Relationships Quality, Work EnvironmentAbstract
The quality of employment relations is a fundamental element in increasing employee productivity and welfare in the era of digitalization. This study aims to analyze the relationship between emotional intelligence and the quality of work relationships in employees of PT Jamkrida South Sumatra Perseroda. A quantitative correlational approach was applied by involving 46 respondents selected through purposive sampling techniques from a population of 67 employees. The research instrument used a four-point Likert scale that measures five aspects of emotional intelligence and five dimensions of relationship quality. Data collection was carried out through questionnaires, observations, interviews, and documentation. Data analysis was conducted using Pearson Product Moment correlation test and simple linear regression with the help of SPSS version 26. The results of the study showed a very strong positive relationship between emotional intelligence and the quality of work relationships with a correlation coefficient value of 0.830 and a significance of 0.000. Regression analysis yielded the equation Y' = 19.402 + 0.841X with a determination coefficient of 68.9 percent, indicating that emotional intelligence contributes significantly to the quality of employment relationships. These findings confirm the importance of developing emotional intelligence as an organizational strategy in improving the quality of interpersonal interaction and work effectiveness.
Downloads
References
F. Isnaeni, S. A. Budiman, N. Nurjaya, and M. Mukhlisin, "Analysis of the Readiness for Implementing Deep Learning Curriculum in Madrasah from the Perspective of Educators," Attadrib J. Educator. Teacher of Madrasah Ibtidaiyah, vol. 8, no. 1, pp. 15–30, 2025, doi: 10.54069/attadrib.v8i1.841.
S. Siddiqui, A. Bano, and Z. Ahmed, "Online working amid COVID-19 pandemic . The role of emotional intelligence as aggression de-escalator : research reported from Islamic Republic of Pakistan," vol. 18, no. 3, pp. 151–165, 2022.
Dr. K. Majini Jes Bella, "Exploring The Impact Of Workplace Relationships And Employee Job Satisfaction," vol. 2, no. 8, pp. 55–62, 2023.
K. Van Laer, M. Verbruggen, and M. Janssens, "Understanding and addressing unequal career opportunities in the 'new career' era: an analysis of the role of structural career boundaries and organizational career management," vol. 32, pp. 3547–3567, 2021, doi: 10.1080/09585192.2019.1660700.
M. Sanchez-gomez and E. Breso, "In Pursuit of Work Performance: Testing the Contribution of Emotional Intelligence and Burnout," 2020.
J. D. Mayer et al., "Measuring emotional intelligence with the MSCEIT 2: theory, rationale, and initial findings," no. June, pp. 1–17, 2025, doi: 10.3389/fpsyg.2025.1539785.
R. Gilar-corbi, T. Pozo-rico, M. L. Pertegal-felices, and B. Sanchez, "Emotional intelligence training intervention among trainee teachers: a quasi-experimental study," vol. 1, no. 2018, pp. 1–13, 2019.
S. Miao, C., Qian and R. H. Humphrey, "Training in Emotional Intelligence: A Proposed Solution to COVID-19 Related Problems that Interfere with Innovation Management," J. Innov. Great., vol. 11, no. 1, pp. I–VIII, 2023, [Online]. Available: https://doi.org/10.24840/2183-0606_011.001_L001
M. C. Pérez-fuentes et al., "Building paths to success : a multilevel analysis of the effects of an emotional intelligence development program on the academic achievement of future teachers," no. March, pp. 1–11, 2024, doi: 10.3389/fpsyg.2024.1377176.
M. E. Rodríguez-López, F. Liébana-Cabanillas, E. Higueras-Castillo, and L. DoñaToledo, "Mobile food ordering apps adoption: an empirical study based on the transactional theory of stress and coping," Int. J. Mob. Common., vol. 24, no. 2, pp. 194–224, 2024, [Online]. Available: https://doi.org/10.1504/IJMC.2024.140267%0A
B. J. Kim, C. Jung, and W. Choi, "Impact of compensation and willingness to keep same career path on burnout among long-term care workers in Japan," Hum. Resour. Health, pp. 1–9, 2023, doi: 10.1186/s12960-023-00845-1.
J. Wang, "How does an employee's green creativity influence environmental performance ? Evidence from China Yangyan Shi Mengmeng Wang Byung Il Park Michael Yao-Ping Peng Nianqi Deng*," vol. 94, no. 1, pp. 56–78, 2024.
M. Mortillaro and K. Schlegel, "Embracing the Emotion in Emotional Intelligence Measurement : Insights from Emotion Theory and Research," 2023.
Sugiyono, "Quantitative, qualitative, and R&D research methods," Bandung Alf., 2018.
J. W. Creswell and J. D. Creswell, Research Design: Qualitative, Quantitative, and Mixed Methods Approaches. SAGE Publications, 2022.
N. Syarweni, "The Influence of Emotional Intelligence and Organizational Climate on Job Satisfaction of Jakarta State Polytechnic Lecturers," vol. 20, pp. 81–101, 2023.
Kirsikka Selander, "Engaging Leadership and Psychological Safety as Moderators of the Relationship between Strain and Work Recovery: A Cross-Sectional Study of HSS Employees," 2023.
P. D. Sugiyono, "Book of Quantitative, Qualitative Research Methods and Research and Development (R&D)," Alphabet, pp. 99–108, 2019, [Online]. Available: https://library.bpk.go.id/koleksi/detil/jkpkbpkpp-p-1RENPFknuz
Z. Zhang, W. Deng, Y. Wang, and C. Qi, "Visual analysis of trustworthiness studies: based on the Web of Science database," Front. Psychol., vol. 15, p. 1351425, 2024.
S. Widianto, H. M. Abdul Sahib, and M. F. W. Rahman, "Task Interdependence, Team Identity and Team Performance: A Bottom-Up Multilevel Model," SAGE Open, vol. 14, no. 1, 2024, [Online]. Available: https://doi.org/10.1177/215824402412 37874 %0A
G. Yao, Z. D. Mansor, H. B. Ghazali, and Z. Yan, "Impact of psychological capital on job satisfaction : Moderating role of perceived organizational support and emotional intelligence," vol. 9, no. 6, pp. 1–21, 2024, doi: 10.59429/esp.v9i6.2444.
S. Arikunto, "Research Procedure: A Practical Approach (Revised Edition)," Jakarta: Rineka Cipta, 2013.
H. Haetami, Y. J. Purnomo, R. Jasiyah, I. Soegiarto, and S. Suharmono, "Redefining Leadership in Human Resources: An In-Depth Bibliometric Study of Transformational Leadership, Emotional Intelligence, and Organizational Effectiveness," J. Businessman Ris. Business and Management., vol. 5, no. 2, pp. 50–64, 2023, doi: 10.52005/bisnisman.v5i2.154.
T. Van Der Voordt, "The impact of healthy workplaces on employee satisfaction , productivity and costs," vol. 25, no. 1, pp. 29–49, 2025, doi: 10.1108/JCRE-03-2021-0012.
J. P. Stephens, E. D. Heaphy, A. Carmeli, G. M. Spreitzer, and J. E. Dutton, "Relationship Quality and Virtuousness: Emotional Carrying Capacity as a Source of Individual and Team Resilience," 2013, doi: 10.1177/0021886312471193.
S. Zhao, Z. Jin, J. Li, and Y. Liu, "Multidimensional social support and gig workers' performance in digital platforms: a chain-mediated model integrating emotion and autonomy," no. 2025, 2025.
P. Garmendia, S. Fern, A. Isabel, and H. Gonz, "Social Support and Its Impact on Job Satisfaction and Emotional Exhaustion," pp. 2827–2840, 2023.
M. A. Mohamed, F. Ahmed, S. Mohamud, I. H. Mohamud, and M. A. Farah, "The influence of workplace relationships and job satisfaction of private universities in Mogadishu : employee performance as a mediator variable," no. December, pp. 1–12, 2024, doi: 10.3389/feduc.2024.1485356.
A. Megías-robles, G. Raquel, R. Cabello, and P. Fern, "Heliyon Emotion regulation strategies and aggression in youngsters : The mediating role of negative affect," vol. 9, no. February, 2023, doi: 10.1016/j.heliyon.2023.e14048.
S. Nur, A. Nandita, M. Y. Alfian, and R. Anggoro, "The Influence of Work-Life Balance and Work Environment on Employee Performance at the Makassar City Population and Civil Registration Office," vol. 5, no. 3, pp. 1251–1261, 2025.
L. Nurzaman and L. Amalia, "The Effect of Emotional Intelligence and Spiritual Intelligence on Lecturer Work Performance," vol. 1, no. 1, pp. 50–71, 2022.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2026 Nuzsep Almigo, Pajria Agustina
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
